EBCE's call center is now open Monday - Friday from 9AM-5PM excluding holidays. During these business hours you can reach a customer service representative at 1-833-699-EBCE (3223). After hours, you can use our automated phone system or website to make changes to your account.Change my plan
Demand Response is an opportunity for electric customers to make money by reducing their usage when the electric grid is strained or energy prices are high.
EBCE customers are eligible for many of the programs offered or administrated by PG&E. The table below summarizes the various programs available. Please review the linked pages for details on penalties, incentives, and enrollment.
If you are not familiar with the terminology or would like help understanding the various programs, please contact Kelly Brezovec / Sr. Manager, Account Services by email at firstname.lastname@example.org.
Check out the PDF here. (PDF)
|EMERGENCY LOAD REDUCTION PILOT (ELRP)|
No-penalty pilot program where customers get paid to reduce load when called on May through October.
|BASE INTERRUPTIBLE PROGRAM|
Customers set a Firm Service Level (FSL) to reduce their load to or below when called on year-round.
|CAPACITY BIDDING PROGRAM (CBP)|
Customers enroll in a third-party aggregator’s designed demand response program.
|AUTOMATED DEMAND RESPONSE (ADR)|
Greatly discounted implementation costs and energy rebates for customers that install new ADR equipment and participate in a particular DR program (CBP, DRAM, PDP) for three years.
|DEMAND RESPONSE AUCTION MECHANISM (DRAM)|
Sellers bid aggregated demand directly into the CAISO day-ahead market, and PG&E acquires the capacity.
|PEAK DAY PRICING (PDP)|
Customers reduce use on between nine and fifteen expensive summers “event days”.