CARE Enrollment

EBCE wants to help our customers access financial assistance during the COVID pandemic. If you have recently lost your job or been furloughed, you may be eligible for up to a 35% discount on your electricity bill.

There are several ways to reduce the cost of your electricity and natural gas bill. The California Alternate Rates for Energy (CARE) Program is one of the best resources available – it provides low-income customers a 35 percent discount on their electric bill and a 20 percent discount on their natural gas bill. This page provides information on how you can take advantage of this assistance. CARE is a state program which provides a discounted rate for electricity to qualifying low-income households. This program is administered to all customers by PG&E, including customers who choose to receive service from a community choice energy program (such as EBCE).

Quick Tutorial 

This 5-minute video will give you a quick overview of the CARE program, introduce the eligibility requirements, and walk you through how to enroll. We also provide a full webinar in Spanish below.


PDF version of English language presentation

CARE Frequently Asked Questions 

We’ve compiled responses to questions about the CARE Program, including detials about program eligibility requirements. Click below and use the hyperlinks in the table of contents to see the response to frequently asked questions.

PG&E Resources

The main PG&E page for the CARE Program is pge.com/care in English, en español, 中文. From this page you can access:

Contact Info

PG&E is the administrator of the CARE program.

  • Email: CAREandFERA@pge.com
  • Phone: 1-866-743-2273