Many customers are noticing higher than expected energy bills right now. Customers in PG&E's service area have increased electricity rates during the summer season (June - September). Please contact us and we'll happily go over the details of your bill with you.
Contact UsCARE Enrollment
EBCE wants to help our customers access financial assistance during the COVID pandemic.
There are several ways to reduce the cost of your electricity and natural gas bill. The CARE Program is one of the best resources available — it provides low-income customers a 35 percent discount on their electric bill and a 20 percent discount on their natural gas bill. This page provides information on how you can take advantage of this assistance.
CARE is a state program that provides a discounted rate for electricity to qualifying low-income households. This program is administered to all customers by PG&E, including customers who choose to receive service from a community choice energy program (such as EBCE).
View the CARE/FERA fact sheet here (PDF).
Quick Tutorial
This 5-minute video will give you a quick overview of the CARE program, introduce the eligibility requirements, and walk you through how to enroll.
CARE Frequently Asked Questions
We’ve compiled responses to questions about the CARE Program. Download the document and use the hyperlinks in the table of contents to see the response to frequently asked questions.
Download FAQ on the CARE program (PDF)
PG&E Resources
The main PG&E page for the CARE Program is pge.com/care. From this page you can access:
PG&E’s Frequently Asked Questions
Contact Info
PG&E is the administrator of this program.
Email: CAREandFERA@pge.com
Phone: 1-866-743-2273