CARE Enrollment

EBCE wants to help our customers access financial assistance during the COVID pandemic.

Oakland Lake Merritt Pergola

There are several ways to reduce the cost of your electricity and natural gas bill. The CARE Program is one of the best resources available — it provides low-income customers a 35 percent discount on their electric bill and a 20 percent discount on their natural gas bill. This page provides information on how you can take advantage of this assistance.

CARE is a state program which provides a discounted rate for electricity to qualifying low-income households. This program is administered to all customers by PG&E, including customers who choose to receive service from a community choice energy program (such as EBCE).

Quick Tutorial

This 5-minute video will give you a quick overview of the CARE program, introduce the eligibility requirements, and walk you through how to enroll.

Find a PDF of the enrollment presentation here (PDF)

CARE Frequently Asked Questions

We’ve compiled responses to questions about the CARE Program. Download the document and use the hyperlinks in the table of contents to see the response to frequently asked questions.

Download FAQ on the CARE program (PDF)

PG&E Resources

The main PG&E page for the CARE Program is pge.com/care. From this page you can access:

PG&E’s Frequently Asked Questions

CARE Program Guidelines

Sample CARE Bill (PDF)

On-line Application

Contact Info

PG&E is the administrator of this program.

Email: CAREandFERA@pge.com

Phone: 1-866-743-2273