East Bay Electrification Expo

COVID-19 Update

EBCE has implemented new protections to assist customers experiencing economic hardship due to COVID-19. Impacted customers will not be disconnected for non-payment of electricity bills, EBCE has suspended the return of non-paying customers back to PG&E service, and we are suspending collections activities through at least May 2020. You can read more on EBCE’s press release here.

PG&E, who is responsible for electricity distribution and natural gas service, is also offering customer protections – learn more here.

EBCE Does Not Solicit Door-to-Door or via Phone Calls

EBCE has received reports of door-to-door solicitations and automated phone calls from entities claiming to be representatives of EBCE. EBCE does not engage in door-to-door efforts or automated outbound phone calls to solicit enrollment or request personal information. If you are contacted by someone claiming to represent EBCE, please do not provide your personal information or accept enrollment. The other party is not a representative of EBCE. If you are approached, please let us know at 1-833-699-3223 or email us at customer-support@ebce.org, and also contact local authorities.

Questions about your energy bill?

Visit our Understanding Your Bill page for a comprehensive guide to your electricity charges. Billing inquiries may also be submitted by email to customer-support@ebce.org or you can call our call center at 1-833-699-3223 between 7 a.m. – 7 p.m. on weekdays and press zero to speak with a live representative.

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