Have you been impacted by a power outage for more than 48 hours due to a severe storm?

If so, you might be eligible for compensation from PG&E. Call their outage hotline at 1-888-743-4743 to speak with someone about your particular outage. The payments will range from $25 to $100, depending on the length of the outage.

Details here

Hayward is Going Green

with 100% Renewable Energy

Image of Hayward city hall by Sean Pedruco

Your service changed to 100% California wind and solar power in January 2022.

In order to offer Hayward businesses and residents cleaner energy and to help the City of Hayward achieve its Climate Action Plan goals, the Hayward City Council voted to join East Bay Community Energy (EBCE) in November 2016. EBCE began serving residential, business, and municipal electricity customers throughout Hayward in 2018. Until July 2020, customers were automatically placed on EBCE’s Brilliant 100 service, which offered customers 100% carbon-free electricity at the same price as PG&E. Brilliant 100 service is no longer offered as of January 2022. To learn more about the transition from the City of Hayward, click here.

Transitioning to 100% California wind and solar energy

In July 2021 the Hayward City Council voted to set the default electricity option for Hayward residents and businesses to EBCE’s Renewable 100 service starting in January 2022. Renewable 100 service is sourced from California wind and solar facilities, including a new wind farm in Livermore, and costs an additional 3/4 cent per kilowatt-hour above PG&E rates. That’s about $3-6 more per month for a typical home and varies more widely for businesses based on amount of power used.

Accounts started before July 1, 2020

CUSTOMER TYPE DEFAULT SERVICE New service as of January 2022 (no action needed) Choose a different service (action needed)
Residential standard Brilliant 100 Renewable 100 Choose Bright Choice
Residential with CARE, FERA, or Medical Baseline Bright Choice Bright Choice Choose Renewable 100
Commercial Brilliant 100 Renewable 100 Choose Bright Choice

Accounts started after July 1, 2020

Customer Type Default Service New service starting January 2022 (no action needed) Choose a different service (action needed)
Residential standard Bright Choice Renewable 100 Choose Bright Choice
Residential with CARE, FERA, or Medical Baseline Bright Choice Bright Choice Choose Renewable 100
Commercial Bright Choice Renewable 100 Choose Bright Choice

Your Choices

EBCE also offers their Bright Choice service, which is priced 3% below PG&E rates. Customers who prefer to choose on Bright Choice are welcome to do so, by clicking on Choose Bright Choice below. Customers who are on CARE, FERA and/or Medical Baseline programs will remain on Bright Choice service automatically, but can still choose Renewable 100. Customers can change their EBCE service or return to PG&E service anytime.

EBCE and the City of Hayward sent notices in December 2021 and January 2022 to your PG&E billing address and an email to customers who have an email address on file with PG&E containing information about this service transition. To learn more about your electric service choices, please visit ebce.org/compare-plans-residential/ or ebce.org/compare-plans-business/ or contact EBCE’s call center at 1-833-699-EBCE (3223) during business hours (9 am - 5 pm on weekdays).

More Information

EBCE hosted a series of webinars to review the basics about our service. You can watch the recordings here:

FAQ