Medical Baseline

Customers who are dependent on electricity for their medical needs get our lowest rates

Woman in wheelchair at desk

The Medical Baseline program provides reduced energy rates for EBCE’s customers with serious medical conditions.

More than 10,000 EBCE customers rely on electricity for their essential medical equipment. If you rely on life support equipment, have life-threatening illnesses, multiple sclerosis, scleroderma, are paraplegic or quadriplegic, or have a compromised immune system, you can have your electricity billed at EBCE lowest rate through the Medical Baseline program. The Medical Baseline discount applies to your gas service too.

Learn more about medical baseline’s reduced rates

Enroll in medical baseline

Medical Baseline customers can receive up to $1,700 in rebates for the purchase of a backup battery power station.

Learn more about EBCE’s backup battery rebate

What is Medical Baseline?

The Medical Baseline program helps people who have serious medical conditions and/or medical equipment that can make it hard to afford your monthly bill.

Medical Baseline customers get a special “Baseline Allowance”—a set amount of kilowatt-hours of electricity each month charged at a reduced rate.

Eligibility for the Medical Baseline program is based on medical condition and/or use of medical devices only—not on income. Anyone who lives in your home full-time can qualify for this program.

Medical Baseline discount explained

Customers enrolled in Medical Baseline get an allocation of 16.438 kWh/day at the lowest price (Tier 1) rates. For a typical Medical Baseline customer, that provides $30.35 per month of savings. This discount applies to all of EBCE’s Medical Baseline electricity customers.

Additional savings for EBCE customers

EBCE customers on Medical Baseline are partially exempt from paying the PCIA fee to PG&E. That exemption provides an additional ~$0.03 of savings on every kWh consumed. The average Medical Baseline customer uses 611kWh per month, so the additional monthly savings from EBCE service is $19.

Our residential electricity customers—including those enrolled in the Medical Baseline program—also benefit from an additional 1% of savings because EBCE’s Bright Choice service offers lower rates than PG&E.


The CPUC has authorized PG&E to eliminate the PCIA exemption for EBCE and other exempt customers, and will introduce the fee over a four-year period starting in 2022. For EBCE customers on Medical Baseline rates, this means starting in 2022, they will continue to save money each month compared to what they would have otherwise paid PG&E, but the amount of savings will decline until 2026 when Medical Baseline customers on EBCE and PG&E service will pay the same amount.

Limited time offer!

EBCE customers are eligible for up to $1,700 in rebates on the purchase of a GoalZero Yeti 3000X Portable Power Station to help prepare for power outages.

Start your rebate application

If you rely on electric or battery-dependent medical technologies, it is critical that you have a plan in place for an extended power outage.

Backup electric power can be part of any preparedness plan. EBCE Customers who depend on medical equipment at home can prepare for potential outages with a portable power station.

East Bay Community Energy (EBCE) has a limited number of rebates for portable backup batteries available to eligible Medical Baseline customers on a first come, first served basis.

Apply now to receive up to $1,700 off the cost of a Goal Zero Yeti 3000X Portable Power Station—safe, clean backup electricity to enhance your emergency preparedness in the event of a grid outage.

GoalZero Yeti 3000X Portable Power Station

EBCE’s $1,000 rebate can be paired with a separate $700 rebate from PG&E for the Goal Zero Yeti 3000X Portable Power Station—a combined savings of $1,700!

If you have questions or need assistance completing the application please contact or call EBCE at 1-833-699-3223, 9AM–5PM on weekdays.

Learn more about the Medical Baseline allowance, its benefits, and how to apply by visiting PG&E’s webpage. When you enroll in the program, the Medical Baseline discount will automatically be applied to EBCE’s electricity service.

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