Albany, Dublin, Hayward, and Pleasanton are changing their default service plans to Renewable 100 in January.For more information
Your service will change to 100% California wind and solar power in January 2022.
In order to offer Pleasanton businesses and residents cleaner energy and to help the City of Pleasanton achieve its Climate Action Plan goals, the Pleasanton City Council voted to join East Bay Community Energy (EBCE) in November 2016. EBCE began serving residential, business, and municipal electricity customers throughout Pleasanton in April 2021. Customers were automatically placed on EBCE’s Brilliant 100 service, which offered customers 100% carbon-free electricity at the same price as PG&E. Brilliant 100 service is no longer offered as of January 2022.
Transitioning to 100% California wind and solar energy
In July 2021 the Pleasanton City Council voted to set the default electricity option for Pleasanton residents to EBCE’s Renewable 100 service starting in January 2022. Renewable 100 service is sourced from California wind and solar facilities, including a new wind farm in Livermore, and costs an additional 1 cent per kilowatt-hour above PG&E rates. That’s about $5 more per month for a typical home, and varies more widely for businesses based on amount of power used.
If you are currently signed up for Bright Choice, you will remain on that service and will not be part of this transition.
|CUSTOMER TYPE||DEFAULT SERVICE IN 2021||DEFAULT SERVICE IN 2022 (no action needed)||Choose a different service (action needed)|
|Residential standard||Brilliant 100||Renewable 100||Choose Bright Choice|
|Residential with CARE, FERA, or Medical Baseline||Bright Choice||Bright Choice||Choose Renewable 100|
|Commercial||Brilliant 100||Renewable 100||Choose Bright Choice|
EBCE also offers their Bright Choice service, which is priced 1% below PG&E rates and is approximately 5% more renewable energy than PG&E’s power. Customers who prefer to power their home or business with Bright Choice are welcome to do so, by clicking on Choose Bright Choice below. Take action by December 22 if you prefer to avoid automatic enrollment in Renewable 100. Customers who are on CARE, FERA, and medical baseline programs will remain on Bright Choice service automatically, but can still choose Renewable 100. Customers can change their EBCE service or return to PG&E service anytime.
EBCE and the City of Pleasanton will send notices in December and January to your PG&E billing address and an email to customers who have an email address on file with PG&E containing information about this service transition. To learn more about your electric service choices, please visit ebce.org/compare-plans-residential/ or ebce.org/compare-plans-business/ or contact EBCE’s call center at 1-833-699-EBCE (3223) during business hours (9 am - 5 pm on weekdays).
EBCE will be hosting a series of webinars to review the basics about our service, and to answer any questions you have.
Residential customer webinar. Wednesday, December 8 at 4-5 PM
Residential customer webinar. Monday, December 20 at 4-5 PM
Residential customer webinar. Monday, January 17 at 4-5 PM
Commercial customer webinar. Friday, December 10 at 11-12 PM
Commercial customer webinar. Tuesday, December 21 at 12:30-1:30 PM
Commercial customer webinar. Tuesday, January 18 at 12:30-1:30 PM
Webinar in Spanish. Thursday, December 9 at 4-5 PM
Webinar in Spanish. Thursday, January 20 at 4-5 PM
Webinar in Mandarin Chinese. Friday, December 10 at 4-5 PM
- What is EBCE?
East Bay Community Energy (EBCE) has been Pleasanton's power supplier providing cleaner, greener, and more affordable choices for electricity since April 2021. EBCE is a Community Choice Energy program, also known as Community Choice Aggregation, which allows public agencies to purchase electricity on behalf of their community members, instead of relying on PG&E to both procure and deliver energy. EBCE aprovides Pleasanton with more local control over our sources of energy as well as resilience and efficiency programs. EBCE's Board includes one elected official from each member city, and Pleasanton's appointee is Council Member Kathy Narum.
- Why do I still receive bills from PG&E?
EBCE procures electricity for our customers, and PG&E delivers electricity to your home or business. PG&E also continues to handle the billing, turn on and off power when you move, maintain the power lines, and resolve outages. As an EBCE customer, your PG&E bill will include EBCE charges and also a Generation Credit from PG&E since they are no longer providing power generation to you. Those who prefer to have PG&E continue to buy their electricity can choose that option.
- Why did Pleasanton switch to Renewable 100?
Unfortunately, EBCE's Brilliant 100 will no longer be offered as of January 2022.
- I already selected Bright Choice. Will I remain on Bright Choice?
Customers in Pleasanton who have previously chosen Bright Choice service will remain on Bright Choice without the need to take action. Customers who would like to select Bright Choice now may do so here. Any Pleasanton customer on Bright Choice will not be automatically transitioned to Renewable 100. Customers who are on CARE, FERA, and Medical Baseline programs will be placed on Bright Choice service automatically - but these customers can still choose Renewable 100 by completing this form. Customers can opt-out of EBCE service and return to PG&E bundled service anytime.
- Where should I go if I have more questions?
For more FAQs, please visit ebce.org/faq/. To speak to a call center representative, call 1-833-699-EBCE (3223) weekdays between 9AM - 5PM.