Understanding Your Residential Bill

While East Bay Community Energy (EBCE) is now procuring the electricity you use, PG&E will continue to provide billing and other services.

  • PG&E will no longer charge you for electric generation. EBCE now procures electricity on your behalf. This is not an additional fee. EBCE charges replace charges you would have paid PG&E.
  • PG&E will continue to charge for electric delivery—the transmission and distribution of your electricity – as well as required regulatory and program charges at the same rate for all customers, regardless of the service provider. To learn more about your PG&E energy statement visit pge.com.
  • PG&E fees specific to Community Choice Energy Programs are factored into EBCE’s rate setting process. Therefore, the total amount you pay on your PG&E bill will be less than (for EBCE’s Bright Choice service) or equal to (for EBCE’s Brilliant 100 service) what you would have paid PG&E for generation service.

The sample bill shown is based on an E1 rate schedule for a residential customer.

To download a PDF version of the sample residential bill, visit the document library.

To compare your EBCE charges to what you would have paid PG&E for generation service:

  • Sum the EBCE Net Charges (#13), Power Charge Indifference Adjustment (#8), and Franchise Fee Surcharge (#9). Those are your new charges.
  • Compare that total to the Generation Credit (#7). This is the amount PG&E would have charged for their generation service based on your monthly use, but instead they credit you back that amount.
  • For this customer on Brilliant 100, the comparison is as follows: $11.81 + $5.35 + $0.09 = $17.25, which is the same amount as the Generation Credit.

If you have any questions about your electric bill, you can contact EBCE’s call center at 1-833-699-EBCE (3223).

    1. Account Number

      You will need this number if you change your EBCE service level (Bright Choice, Brilliant 100, or Renewable 100) or opt out of EBCE service.

    2. PG&E Delivery Charges

      This is PG&E’s charge to deliver electricity over their transmission lines, maintain infrastructure and
      other fees to support customer service and billing.

    3. EBCE Electric Generation Charge

      This charge covers EBCE’s cost of purchasing clean electricity for customers.

    4. Total Amount Due

      This is the total amount you pay to PG&E, conveniently on one bill for services provided by both
      PG&E and EBCE.

    5. Your Electric Charges Breakdown

      This is the summary of charges from electric generation, distribution and other fees, taxes and
      programs that fund regional or statewide programs such as assistance and efficiency rebate programs.

    6. Service Agreement ID

      A service agreement documents your particular arrangement with PG&E (including billing days, metering information, and other factors) in order to calculate applicable charges. For customers with multiple meters under a single PG&E account, each meter will have a unique Service Agreement ID number.

    7. Generation Credit

      This is the generation fee now provided by EBCE’s generation service, so PG&E credits this charge back to your account to avoid any duplication of generation fees. The credit is what PG&E would have charged you for electricity.

    8. Power Charge Indifference Adjustment

      PG&E charges EBCE customers a Power Charge Indifference Adjustment (PCIA), which is calculated based on the number of kilowatt-hours used each month. The PCIA is intended to ensure that EBCE customers pay the difference between what PG&E paid for power contracted to serve them prior to their switch, and the current market value of that power. The PCIA charge is factored into EBCE’s rate setting process.

    9. Franchise Fee Surcharge

      The Franchise Fee is collected from PG&E to cover costs associated with rights to use public streets to provide gas and electric service. The franchise fee is factored into EBCE’s rate setting process.

    10. Utility Users’ Tax

      The Utility Users’ Tax varies from city to city, and may not apply to every community in our jurisdiction. If your business or residence is already subject to this tax, you will continue to pay it as a EBCE customer.

    11. ESP Customer Number

      This is your Energy Service Provider (ESP) Customer number for EBCE.

    12. Rate Schedule

      This line shows two things. The initial letter(s) and number show your rate schedule as determined by PG&E. For residential customers this is most often E1. After the rate schedule you will see the EBCE service you are on: Bright Choice, Brilliant 100, or Renewable 100.

    13. Net Charges

      This is the amount EBCE collects. Other fees found here, including the Energy Commission Tax and sometimes a local Utility User Tax, are paid by all PG&E customers so should be excluded from the comparison.

    14. Energy Commission Tax

      This fee is collected on behalf of the California Energy Commission and applies to all customers, regardless of service provider. The California legislature established the Energy Commission tax in 1975. The tax provides additional funding for the California Energy Commission.