Service Terms of Conditions

Downtown Oakland street showing the sign for the Fox Oakland theater.

Enrollment and Service Options

East Bay Community Energy (EBCE) is the default electric provider serving Alameda County, except the cities of Alameda, Pleasanton, and Newark.


Bright Choice

Most accounts within EBCE’s coverage area are automatically enrolled in EBCE’s Bright Choice service, which is powered by at least 5% more renewable energy than Pacific Gas and Electric’s (PG&E) power content forecast each year and offered at a 1% discount to the corresponding PG&E rate. Customers may request to opt up to EBCE’s Renewable 100 service or opt out and return to PG&E bundled service at any time, subject to the opt out guidelines described below. Bright Choice electric generation rates are set below PG&E electric generation rates, inclusive of utility exit fees. More information about rates can be found at ebce.org/rates.

Brilliant 100

Brilliant 100 is EBCE’s 100% carbon-free service, offered at the same cost as the corresponding PG&E rate inclusive of utility exit fees. Brilliant 100 customers may choose to opt down to the standard Bright Choice service or opt up to Renewable 100 service. Changes in a service option are effective as of the customer’s next billing cycle. As of June 2020, Brilliant 100 is no longer accepting new enrollments. This policy will be reevaluated by the end of 2020.

Renewable 100

Customers have the option to opt up to EBCE’s 100% renewable energy service, Renewable 100, offered at $0.01/kWh above the PG&E rate inclusive of utility exit fees. Renewable 100 customers may choose to opt down to Bright Choice service at no cost. Changes in a service option are effective as of the customer’s next billing cycle.

Default Service by Jurisdiction, Customer Class, and Program Participation

In an effort to support sustainability goals, certain cities have chosen to enroll customers in their jurisdictions in different services based on customer class and program participation, as indicated in the table below. Customers are free to change their service option at any time, which will become effective as of the customer’s next billing cycle.

Default Enrollment Service

JurisdictionCommercial CustomersResidential CustomersCustomers in CARE, FERA, and Medical Baseline Programs
AlbanyBrilliant 100Brilliant 100Brilliant 100
HaywardBrilliant 100Brilliant 100Bright Choice
PiedmontBright ChoiceRenewable 100Brilliant 100
All other jurisdictions*Bright ChoiceBright ChoiceBright Choice

*Berkeley, Dublin, Emeryville, Fremont, Livermore, Oakland, San Leandro, Union City, and County of Alameda

Rates, Fees and Programs

EBCE’s electric generation rates are managed to provide greener electricity to our community at competitive rates. Any future rate changes will be adopted at duly noticed public meetings of the EBCE Board. You can view EBCE rates online at ebce.org/rates, or call 1-833-699-EBCE (1-833-699-3223) for more information. Rates and cost comparisons may change over time.

As an EBCE customer, PG&E charges you a monthly Power Charge Indifference Adjustment (PCIA) and Franchise Fee Surcharge. EBCE has accounted for these additional exit fees and charges in its rate setting process. Please contact PG&E for more information about these charges.

Financial assistance programs including CARE (California Alternate Rates for Energy), FERA (Family Electric Rate Assistance), and Medical Baseline Allowance remain the same with EBCE. If you are enrolled in any of these programs with PG&E, they continue to apply to you as an EBCE customer.

Billing

As an EBCE customer, you continue to receive a single monthly bill from PG&E that includes all electricity-related charges, including EBCE’s electric generation charges. EBCE generation charges are not duplicate or extra fees. PG&E forwards your payments for electric generation to EBCE. PG&E continues to charge for gas services, transmission, distribution, public goods programs and other non-generation charges at the same rates it charges customers who do not receive EBCE service.

Opt Out

You may opt out of EBCE electric generation service at any time by calling 1-833-699-EBCE (1-833-699-3223) or by completing the opt-out form at ebce.org/optout. You will need your PG&E account information to begin the opt-out process.

There is no fee to opt out before enrollment or in the first 60 days of receiving EBCE service. If you opt out 60 or more days after EBCE service begins, you will be charged a one-time termination fee of $5 per residential account or $25 per commercial account. All customers are also subject to PG&E’s terms and conditions of service, which prohibit you from returning to EBCE for a full year after your opt-out date.

If returning to PG&E generation service after receiving EBCE service for more than 60 days, PG&E requires that you choose one of the following options:

  • Option 1: Return to PG&E generation service at the end of the current billing cycle. You will be billed at PG&E’s transitional rates for a six-month period, and PG&E’s standard bundled electricity rates thereafter.

  • Option 2: Give six month’s advance notice of your intent to return to PG&E generation service. At the end of the six-month notice period, you will be returned to PG&E service and billed PG&E’s standard bundled electricity rates.

Accounts of customers who have requested to opt out will be transferred on the next day their electric meter is read. Accounts cannot be transferred in the middle of a billing cycle. Your opt out request must be received at least 5 business days prior to your meter read date in order to switch service to PG&E before your next billing cycle begins. All other opt out requests will be processed on the subsequent meter read date. If you opt out or otherwise stop receiving service from EBCE, you will be charged for all EBCE electricity used before ending EBCE electric service.

Failure to Pay

If you fail to pay your bill, EBCE may transfer your account to PG&E upon 30 days’ written notice for commercial customers and 60 days written notice for residential customers. If your account is transferred, you will be required to pay the opt out fees described above. This provision is suspended until at least September 15, 2020.

Customer Confidentiality

EBCE is committed to protecting customer privacy. EBCE’s policy on customer confidentiality can be found at ebce.org/confidentiality or by calling 1-833-699-EBCE (1-833-699-3223).