RESIDENTIAL

Time-of-Use Rates

TOU rates offer different prices based on the time of day. Learn about your TOU rate options below to see what fits best for you.

Young man doing laundry in his appartment

From 4 to 9 PM, energy demand is high, and less wind and solar power is available. By using less electricity during these hours, you can lower your bill, and ensure that your energy is coming from cleaner sources.

Choosing the Right TOU Rate Plan

In 2021, PG&E will automatically transition most EBCE customers to TOU rates. But you still have options! PG&E's rate comparison tool allows you to see how your bill could change on various rate plans available to you. After you’ve reviewed your options, you can change your rate on PGE.com. PG&E will notify EBCE and you’ll soon see your updated rate plan for both delivery (PG&E) and generation (EBCE). EBCE's charges for generation service will be on the same schedule as PG&E's charges.

Most residential TOU rates have two time periods - peak, when energy is more expensive, and off-peak when energy is cheaper. Electric vehicle rates are a little different and have an off-peak time, too. This table shows the most common residential rates offered as of June 2020:

Ways to Save Money

Turn it off - the conservation measures we learn in kindergarten apply today. Turn off the lights when you leave a room.

Be energy efficient - when purchasing new appliances and lighting for your home, look for the Energy Star logo. These products will help you reduce your energy use.

Use the timer feature on your appliances. Many washing machines and dishwashers have a delay start feature. Set the cycle to begin outside of peak hours.

Install a solar + battery system to shift energy use away from peak hours. For an extra $1,250 incentive, see EBCE's Resilient Home program.

SUMMER

If you have air conditioning, pre-cool your home early in the day. Program your thermostat to allow a higher temperature during peak pricing times (4-9 PM).

WINTER

Program your thermostat so the heat is not running when you are not at home. Consider wearing another layer instead of turning the thermostat to a higher temperature.

If Your Rate Was Automatically Transitioned to E-TOU-C

Bill protection is a means of helping the transition from a flat rate (E-1) to a new time-of-use rate; it provides a level of insurance to our customers as they are transitioned from E-1 to E-TOU-C.

  • If you remain on E-TOU-C and with EBCE for 12 months, EBCE will calculate the difference between your generation charges on E-TOU-C and on E-1. If you would have paid less on E-1, EBCE will provide you with a credit on your PG&E/EBCE bill.

  • If you close your account prior to 12 months, please contact us by email at customer-support@ebce.org or call us at 1-833-699-EBCE (3223) and speak with a live representative on weekdays 7AM–7PM so we may calculate your bill difference and send a check if you paid more with E-TOU-C.

  • Customers that opt-out of EBCE service, or change to a different rate, during the first 12 months on the new E-TOU-C rate will not be eligible for bill protection with EBCE.

Frequently Asked Questions