New call center hours

EBCE's call center is now open Monday - Friday from 9AM-5PM excluding holidays. During these business hours you can reach a customer service representative at 1-833-699-EBCE (3223). After hours, you can use our automated phone system or website to make changes to your account.

Change my plan

Change My Plan

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You can change your service plan any time with EBCE service, or choose PG&E.

To change your service plan you'll need your PG&E account number, the last name or business name tied to the account, and the zipcode tied to the account.

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Para ver este formulario en español, haga clic aquí.

Technical details, or additional resources like linking to our Service Terms and Conditions.

Learn more about EBCE