New call center hours

EBCE's call center is now open Monday - Friday from 9AM-5PM excluding holidays. During these business hours you can reach a customer service representative at 1-833-699-EBCE (3223). After hours, you can use our automated phone system or website to make changes to your account.

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Get In Touch

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We want to hear from you! EBCE is dedicated to providing cleaner energy throughout Alameda County. We care about this community, because it’s where we live and work, too.

Send us an email at customer-support@ebce.org

Call us at 1-833-699-EBCE (3223) and speak with a live representative Monday - Friday from 9AM–5PM.

We also have a live-chat feature enabled on this webpage during business hours.

For account-specific inquiries, please include your PG&E account number and service address.

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